FAQS

Do you have a question? Below we dispel the most common doubts!

1.

How to start a franchise or partnership with the Eurocash Group?

To start a franchise or partnership with the Eurocash Group, contact us using the form available under the link. In the form, select within which network you are interested in establishing cooperation and describe what you want to know. We will get back to you with an answer as soon as possible!

2.

What conditions must a commercial establishment meet in order to join a franchise or affiliate network?

The conditions and requirements that a commercial establishment should meet depend on the type of cooperation and the selected network. Check if your store meets the requirements — contact the network you are interested in by contact form.

3.

How to become a Eurocash Cash&Carry wholesale customer?

If you are the owner of a grocery, food-chemical, chemical or liquor store, all you have to do is apply to the nearest Eurocash Cash&Carry wholesale store with the following documents: NIP, REGON, entry in the register of business activities, permit for sale of alcohol and fee, corresponding PKD.

4.

I am not a merchant, can I be a Eurocash Cash&Carry customer?

Eurocash Cash&Carry wholesalers deliver products to retail outlets throughout Poland. As a private person, you cannot place an order in them.

5.

I am not a client of the Eurocash Group, can I use the offer of the Eurocash Skills Academy?

The offer of the Eurocash Skills Academy is addressed exclusively to owners and employees of retail stores cooperating with the Eurocash Group as part of franchise or partner networks.

6.

I am not a client of the Eurocash Group, can I use the tools of the Innovative Trading Platform?

The Innovative Trading Platform is an integrated store management system available exclusively for retail stores cooperating with the Eurocash Group. We encourage you to establish cooperation with the Group and use IPH!

7.

Can I return the goods ordered on the eurocash.pl platform or in the Eurocash Cash&Carry wholesale?

If the product you ordered on the eurocash.pl platform or in the Eurocash Cash&Carry warehouse turns out to be damaged or destroyed, you have the opportunity to make a refund.

8.

Can I place an order with a delivery address outside Poland?

Eurocash Group is a distributor of FMCG products in Poland and does not deliver orders abroad.

9.

Can I order catering products from eurocash.pl?

Yes, the offer of the eurocash.pl platform is aimed at both retail stores and catering establishments.

10.

Can I order products for the store or catering with Frisco.pl?

Frisco.pl is one of the largest online supermarkets in Poland aimed at private customers. Regarding the offer for gastronomy, we invite you to order products on eurocash.pl and contact Eurocash Gastronomy.

11.

Are the Eurocash Group's own brands (Tula, Kanka) available in general distribution?

Yes, Tula and Kanka are private brands available to all customers using Eurocash Cash&Carry wholesale services.

12.

I am a manufacturer and I would like to sell my products in the Eurocash Group wholesalers. Is there such a possibility?

Yes. We invite you to contact us through the form available under the link.